NHTSA Complaint #11014106 — 2013 HYUNDAI SONATA

ENGINE SEIZING UP DRIVING BACK FROM VISITING A FRIEND IN THE NEXT TOWN. I LOST ENGINE POWER ON A STRAIGHT SECTION OF THE ROAD AND WITH THAT POWER STEERING ABILITY WAS LOST AS WELL. IT WAS ON A MAJOR HIGHWAY BUT WAS GRATEFUL IT DIDN'T HAPPEN WITH A LOT OF VEHICLES ON THE ROAD. I COASTED TO A STOP ALONG SIDE THE ROAD (NEAR AN ACCESS ROAD (A RELATIVELY DANGEROUS PLACE TO PARK) BUT AT THE BEST PLACE I COULD FIND WITH ONLY A FEW SECONDS TO MAKE A DECISION. I DID CALL THE LOCAL POLICE WHO CAME TO AID ME IN MAINTAINING A SAFE ZONE FOR ME AND MY CAR. MY LOCAL DEALER I BOUGHT THE CAR FROM SEEM TO NOT BE IN MUCH OF A HURRY TO GET MY CAR FIXED. I HAVE CALLED OR TEXTED BACK TO THE DEALER OVER THE LAST 9 DAYS AND HAVE RECEIVED THE SAME MESSAGE - WE ARE WAITING FOR HYUNDAI TO AUTHORIZE REPAIR. I HAVE ALSO CALLED A HYUNDAI CUSTOMER CARE CENTER AND THEY BASICALLY SAID YOU WILL JUST HAVE TO WAIT. HOW LONG IS TOO LONG TO GO WITHOUT YOUR VEHICLE? I NEED MINE TO GET TO WORK, TO GET TO THE STORE, ETC. A CAR IS NO LONGER A LUXURY, IT IS A NECESSITY.