NHTSA Complaint #11011924 — 2012 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT HAD JUST PARKED THE VEHICLE AT HOME WHEN SHE OBSERVED AN ABNORMAL BURNING ODOR WITHOUT WARNING. THE CONTACT OBSERVED SMOKE COMING FROM THE ENGINE. THE CONTACT OPENED THE HOOD AND OBSERVED THAT THE ALTERNATOR WAS SMOKING AND BLACK. THE DEALER (DUTCH MILLER DODGE, 339 MACCORKLE AVE, SW, SOUTH CHARLESTON, WV, 25303) WAS CONTACTED AT 304-343-7700 AND STATED THAT THERE WAS NO RECALL INFORMATION. THE DEALER ALSO STATED THAT THE CONTACT COULD SCHEDULE AN APPOINTMENT AND REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO HER 180 AMP ALTERNATOR, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE RECALL STATES THAT 180 AMPS WERE INCLUDED. THE MANUFACTURER STATED THAT THEY WOULD ESCALATE THE CASE AND HAVE A CASE MANAGER CALL HER BACK. THE MANUFACTURER DID NOT PROVIDE A CASE NUMBER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 106,400.