NHTSA Complaint #11011302 — 2016 TOYOTA TUNDRA

MY REAR PASSENGER SIDE BUMPER SCRAPED A CEMENT-BLOCK, CAUSING SOME MINOR COSMETIC DAMAGE TO THE BUMPER COVER IN AUGUST 2016. EVERYTHING ELSE WAS FINE, BUT LATER ON I DID STEP ON THE BUMPER AND HEARD A CRACK AND THE BUMPER COLLAPSED. LATER I FIND OUT THAT FROM THE RECALL NOTICE THIS IS A KNOW PROBLEM. AFTER CONTACTING LOCAL DEALER LANCASTER TOYOTA, CORPORATE 1 800 NUMBER, AND EMAIL CORPORATE ALL WERE NOT ABLE TO HELP ME. THEY ALL REFUSE TO FIX THE RECALL DUE TO DAMAGE, BUT THE DAMAGED AREA IS THE RECALLED REINFORCEMENT BRACKET. ALL THE DAMAGE WAS CAUSED BECAUSE I DID STEP STEP ON IT. I DID TRY TO WORK WITH THEM IN CAUSE THEY WANTED ME TO REPLACE THE OUTER BUMPER COVER THAT IS SCRATCHED, BUT THEY TELL ME I NEED TO PAY OUT OF POCKET TO FIX THE WHOLE THING BEFORE THE RECALL IS DONE. THE PROBLEM IS IF I FIX THE WHOLE AREA THERE IS NOT NEED FOR THE RECALL WORK TO BE DONE BECAUSE I WOULD HAVE ALREADY PAID FOR IT. THEY WILL NOT GIVE ME A CLEAR ANSWER IF I WOULD BE REIMBURSED FOR THE RECALLED WORK.