NHTSA Complaint #11010507 — 2007 HYUNDAI ENTOURAGE

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT HAD RECEIVED A MANUFACTURERS RECALL ON THE CORROSION IN WHICH THEY COATED THE FRAME OF THE VEHICLE. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION), THE DEALER PROVIDED COATING AS THE SOLUTION FROM THE MANUFACTURER, WHICH CAUSED A FAILURE. THE CONTACT EXPERIENCED THE FRONT DRIVER SIDE CONTROL ARM AND THE FRONT PASSENGER SIDE CONTROL ARM FRACTURING SHORTLY AFTER THE RECALL REPAIR. THE CONTACT HAS NOT YET BEEN REFERRED TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY REFUSED TO PROVIDE A SOLUTION AND INDICATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.