NHTSA Complaint #11400416 — 2007 HYUNDAI ENTOURAGE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11400416
Vehicle	2007 HYUNDAI ENTOURAGE
Component	SUSPENSION
Date of Incident	February 14, 2021
Date Filed	March 11, 2021
Mileage	122,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE COMPARTMENT. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND UPON INVESTIGATION NOTICED THAT THE FRONT DRIVER'S AND PASSENGER'S SIDE WHEELS WERE POINTING IN THE OPPOSITE DIRECTIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING DRIVER'S AND PASSENGER'S SIDE CONTROL ARMS TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.

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