NHTSA Complaint #11010204 — 2013 HYUNDAI SONATA

MY SONATA IS MAKING NOISE LIKE THE BEARINGS ARE BREAKING WHILE I AM DRIVING IT ON CITY STREETS AND THE HIGHWAY. I CALLED THE DEALERSHIP TO TRY TO GET AN APPOINTMENT, AND THEY SAID THEY WOULD NOT HAVE AN APPOINTMENT FOR 2 WEEKS AND THAT THEY WOULD NOT GIVE ME A REPLACEMENT VEHICLE ON THE DAY I DROPPED MY VEHICLE OFF. I TOLD THEM THAT MY CAR IS NOT SAFE TO DRIVE, AND THEY DON'T CARE. I CALLED HYUNDAI CUSTOMER SERVICE, TOLD THEM ABOUT THE NOISE, AND ASKED THEM WHAT THEY CAN DO ABOUT IT. THEY TOLD ME I HAVE TO PAY FOR MY OWN RENTAL CAR UNTIL THEY THE APPOINTMENT DATE, WHICH IS [ ], EVEN THOUGH MY CAR IS UNDER RECALL AND MAKING A NOISE LIKE THE BEARING IS ALREADY BRAKING. THE COMPANY EXPECTS ME TO DRIVE MY VEHICLE AROUND FOR 2 WEEKS AND HOPE THE ENGINE DOESN'T FAIL WHILE I'M GOING 55 ON THE HIGHWAY, OR PAY FOR MY OWN RENTAL CAR EVEN THOUGH THE ISSUES IS THEIR DEFECTIVE ENGINE. CORPORATE CUSTOMER SERVICE INFORMED ME THAT IF I DROP OFF THE CAR, I MAY HAVE TO PAY FOR MY OWN RENTAL CAR FOR 3 MONTHS BEFORE I AM ABLE TO SUBMIT IT FOR REIMBURSEMENT TO HYUNDAI. MY CAR IS UNSAFE TO DRIVE, AND THE COMPANY IS NOT HANDLING THE RECALL PROPERLY. PLEASE HELP ME AS SOON AS POSSIBLE SO THAT I DO NOT DIE IN MY DEFECTIVE SONATA WHILE WAITING FOR THE COMPANY TO DEAL WITH THIS PROPERLY.