NHTSA Complaint #11006553 — 2011 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11006553
Vehicle	2011 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	July 6, 2017
Date Filed	July 20, 2017
Mileage	56,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

GOT INTO MY CAR AFTER BEING PARKED FOR ABOUT AN HOUR AND CONSOLE SCREEN NEVER TURNED ON. NO HANDSFREE PHONE CONNECTION, NO RADIO, NO NAVIGATION, NO BACK UP CAMERA. DID NOT COME BACK AFTER MORE THAN 2 WEEKS OF DRIVING. APIM FAILURE AND NEEDS TO BE REPLACED. FORD KNEW THIS PART WAS POOR BECAUSE THEY EXTENDED THE WARRANTY ON IT UP TO FIVE YEARS BUT WOULD NOW ALLOW REPLACEMENT UNDER THE WARRANTY UNLESS THE APIM FAILED. $1300 REPAIR. APPLIES TO FORD CUSTOMER SATISFACTION PROGRAM 12M01 AND NHTSA ID NUMBER 10044905.

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Recent Complaints for the 2011 FORD EXPLORER

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