NHTSA Complaint #11006363 — 2011 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11006363
Vehicle	2011 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	July 18, 2017
Date Filed	July 19, 2017
Mileage	90,308 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

I'VE REPORTED TO A LOCAL FORD DEALERSHIP THAT WHEN I TURN MY CAR ON, AN ALARM ALERT SOUNDS AND I GET A WARNING LIGHT THAT SAYS, POWER STEERING ASSIST FAULT AND I CAN'T MOVE MY STEERING WHEEL. I HAVE TO RE-START MY CAR 1-5 TIMES FOR IT TO START WORKING. THIS IS A MAJOR SAFETY ISSUE AND A LIABILITY. I TOOK IT TO FORD AND THEY SAID THEY COULDN'T PULL A CODE. HOWEVER LITERALLY AN HOUR AFTER PICKING UP MY CAR, I GOT THE WARNING AGAIN AND I TOOK A PICTURE OF IT WITH MILEAGE SHOWING TO SHOW IT HAPPENED AFTER. THEY CHARGED ME $100 TO BE TOLD MY CAR IS FINE. IT IS NOT. SINCE TAKING IT IN, MY REAR VIEW CAMERA WILL NOW NOT WORK. I HAVE MADE FORD AWARE OF THIS STEERING ISSUE AND WANT IT FIXED IMMEDIATELY. CLEARLY THE RECALL DID NOT ACCURATELY HIT ALL VIN NUMBERS. THIS HAS HAPPENED AT LEAST 10 TIMES IN PAST 6-8 MONTHS.

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Recent Complaints for the 2011 FORD EXPLORER

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#11717906 — POWER TRAIN — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11715978 — STEERING — February 5, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel wa...

#11710555 — POWER TRAIN — January 12, 2026 — The wheel locks in low speeds. It does not happen often, maybe about 3 times per year. I have brought this up to For...

#11708272 — STEERING — January 2, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 15 MPH, the power steering...