NHTSA Complaint #11003754 — 2009 DODGE RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11003754
Vehicle	2009 DODGE RAM 1500
Component	STEERING
Date of Incident	May 17, 2017
Date Filed	July 8, 2017
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

LOST THE ABILITY TO STEER THE TRUCK WHILE IN MOTION. BROUGHT IN ON 5/17/17 TO DOVER DODGE, ROCKAWAY NJ. STEERING RACK WAS NOT AVAILABLE. NO NEW PARTS JUST REFURBISHED DIDN'T GET BACK UNTIL 5/20/17. PART #'S R5154492-AA, GEAR RACK 19001012. THREE WEEKS LATER HAPPENED AGAIN. BACK INTO SAME DODGE LOCATION ON 6/15/17. LESS THAN 24 HRS LATER HAPPENED AGAIN 200+ MILES FROM HOME! WE WERE BACKING INTO A CAMPSITE AND HEARD THE GRINDING. HAD TO BE TOWED FROM A CAMPGROUND WE WERE STAYING AT. IT PUT A DAMPER ON THE WHOLE TRIP. HAD TO LEAVE OUR CAMPER THERE PAYING FOR STORAGE AND WE ARE STILL WAITING FOR THE STEERING RACK TO COME IN. IT HAS BEEN A WHOLE WEEK ALREADY IT IS NOW IN FAIRFIELD DODGE, PA. WE FINALLY HAD TO MAKE THE 200+ TRIP BACK UP TO PICK THE TRUCK UP ON 7/2/17! FINGERS CROSSED SO FAR SO GOOD.

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