NHTSA Complaint #11003409 — 2012 FORD EXPEDITION

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 65 MPH, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR INDEPENDENTLY AND THE POWER TRAIN SENSOR ILLUMINATED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN), BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS SERVICED AT LEGACY FORD OF MCDONOUGH (LOCATED AT 413 INDUSTRIAL BLVD, MCDONOUGH, GA, 30253), BUT THE FAILURE RECURRED THE NEXT DAY. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK. THE CONTACT INFORMED THE DEALER THAT SHE WAS AFRAID TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE DEALER INFORMED THE CONTACT THAT SHE COULD TAKE THE VEHICLE TO ANY OTHER FORD DEALER FOR DIAGNOSTIC TESTING. THE CONTACT CALLED A CLOSER LOCAL DEALER (COURTESY FORD LOCATED ON 1636 DOGWOOD DR SE, CONYERS, GA, 30001). WHILE DRIVING TO THE SECOND DEALER, THE SPEEDOMETER DROPPED TO ZERO, THERE WAS A JOLT, AND THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. AFTER KEEPING THE VEHICLE FOR A WEEK, THE SECOND DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 12629998. THE CONTACT ALSO INQUIRED ABOUT A LOANER VEHICLE, WHICH WAS DENIED DUE TO NOT HAVING DIAGNOSIS RESULTS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.