NHTSA Complaint #11002347 — 2013 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11002347
Vehicle 2013 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage 91,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

2.5 WEEKS AFTER 90,000 MILE SERVICE (JUNE 9, 2017) AND 3X RECALL INSPECTIONS (INCLUDING NHTSA CAMPAIGN 17V152000), WHILE DRIVING DOWN THE HIGHWAY AT HIGHWAY SPEEDS (~ 75 MPH ON I-355), I EXPERIENCED GRADUAL LOSS OF POWER. I NOTICED SOME LIGHT WHITE SMOKE FROM THE BACK OF THE CAR AND MY ENGINE AND OIL LIGHTS CAME ON. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. LOOKING UNDER THE CAR, I SAW 2 LARGE STREAMS OF OIL COMING FROM THE FRONT (PASSENGER SIDE, TRAVERSE MOUNTED) ENGINE (2.0 TURBO). ATTACHED PHOTOS ARE TAKEN SHORTLY AFTER OF THE OIL SLICK UNDER THE CAR. I CALLED THE DEALER AND THEY DISPATCHED A TOW TRUCK AND TOOK THE CAR TO THE DEALER (JUNE 27TH, APPROX 3:45 PM CST, ARRIVED AT DEALER 6:30 PM). I JUST CALLED THE DEALER SERVICE DEPARTMENT AND WAS TOLD THE ENGINE WAS FOUND TO "HAVE A HOLE IN THE BOTTOM OF THE ENGINE" THAT WAS NOT RELATED TO THE OTHER RECALL NOTICES. HE STATED THEIR WAS A BRAND NEW RECALL THAT JUST CAME OUT AFTER MY SERVICE DETAILING HOW TO INSPECT THE ENGINE FOR THIS NEW DEFECT. HE STATED THEY USED A MICROPHONE TO CHECK THE ENGINE SOUNDS TO DETECT IT. HE ALSO STATED SEVERAL OTHER CARS HAVE EXPERIENCED THIS FAILURE. CURRENTLY WAITING ON REPLY FROM MANUFACTURE TO DEALERSHIP FOR DISPOSITION OF REPAIRS (PROBABLY NEW ENGINE). DEALERSHIP IS "FAMILY HYUNDAI" OF TINLEY PARK, IL.

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