NHTSA Complaint #11000635 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 70 MPH, THE DRIVER HEARD A KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS LIKELY RELATED TO THE RECALL. CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT SPOKE TO SUPERIOR HYUNDAI (110 S QUINTARD AVE, ANNISTON, AL 36201) WHO STATED THAT THEY WOULD NOT INSPECT THE VEHICLE UNLESS THE CONTACT PAID A FEE. THE CONTACT THEN SPOKE TO SERRA HYUNDAI (1201 CENTER POINT PKWY, BIRMINGHAM, AL 35215) WHO STATED THAT THE FAILURE WAS LIKELY CAUSED BY THE RECALL ISSUE; HOWEVER, THEY WERE WAITING ON THE MANUFACTURER TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD DETERMINE WHETHER THE VEHICLE WOULD BE REPAIRED OR NOT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.