NHTSA Complaint #10995203 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10995203
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	June 13, 2017
Date Filed	June 14, 2017
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

HAVING PROBLEMS WITH THE EPAS STEERING . WILL GET A WARNING THAT THAT SAYS "ELECTRONIC POWER ASSIST FAILURE". THIS HAS HAPPENED BEFORE AND THE DEALER DI A SOFTWARE UPDATE. THOUGHT IT WAS REPAIRED, BUT IT IS HAPPENING AGAIN. THIS IS A VERY DANGEROUS SITUATION WHEN IT HAPPENS BECAUSE YOU HAVE NO NOTICE. ALL OF A SUDDEN THE POWER STEERING GOES IN MANUAL MODE AND IT IS VERY DIFFICULT TO STEER. ESPECIALLY WHEN ITS MY WIFE'S VEHICLE. IT ALMOST CAUSED HER TO HAVE AN ACCIDENT WHILE TRYING TO TURN ON TO ANOTHER ROAD, ALMOST HITTING OTHER VEHICLES. I HAVE SINCE FOUND THAT FORD IS HAVING A LOT OF PROBLEMS WITH THIS ON OTHER VEHICLES. MY VEHICLE SHOULD BE INCLUDED IN THE RECALL.

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