NHTSA Complaint #10994281 — 2016 TESLA MODEL X

DRIVER SIDE FALCON DOOR OPENED WHILE DRIVING ON HIGHWAY WITH MY 6 Y.O. SITTING NEXT TO DOOR. ON JUNE 2, 2017 WE WERE AT TOY R US WITH OUR PARENTS AND OUR 6 YEAR OLD SON, A TOTAL OF 5 PEOPLE. FOR CONTEXT, MY SON SITS NEXT TO THE DRIVER SIDE FALCON DOOR, ME IN THE CENTER AND MY MOM ON THE RIGHT. MY HUSBAND AND FATHER ARE IN THE FRONT. AS WE WERE LEAVING, THE LEFT SIDE FALCON DOOR WAS STUCK AGAIN. WE IMMEDIATELY CALLED THE SERVICE CENTER DUE TO IT BEING FRIDAY BUT SINCE IT WAS LATE IN THE DAY WE LEFT A MESSAGE AS THEY WERE ALREADY CLOSED. WE STARTED TO DRIVE HOME BECAUSE THROUGH OUR PREVIOUS EXPERIENCE WE WERE ALWAYS ADVISED TO DRIVE THE CAR BACK TO THE SERVICE CENTER AS THE CAR IS STILL DRIVABLE. DURING THE RIDE, I WAS CALLING THE ROADSIDE ASSISTANCE TO WRITE UP A TICKET TO REINFORCE TO THE SERVICE CENTER TO CALL US TO SCHEDULE SERVICE FIRST THING IN THE MORNING. WHILE ON THE PHONE WITH ROADSIDE ASSISTANCE, I HEAD A CLICK IN THE DOOR AND THE MOTOR AS THE DOOR STARTED TO LIFT OPEN. I GRABBED ONTO THE DOOR WITH MY LEFT HAND AND HELD ON AND THE DOOR HAD ABOUT A 2-3 INCH GAP. WE HAD BEEN ON THE ROAD FOR APPROXIMATELY 15 MINUTES AT THIS TIME AND WERE ON THE 5 NORTH FREEWAY RIGHT BEFORE THE TUSTIN RANCH EXIT. WE IMMEDIATELY EXITED AND PARKED IN THE TUSTIN AUTO CENTER. THE DOOR OPENED ONCE WE PARKED AND CLICKED CLOSED ONCE THE BUTTON WAS PRESSED. AS WE WERE CLOSE TO HOME AND CAN DRIVE HOME VIA LOCAL STREETS, WE DROVE HOME. WE INFORMED ROADSIDE ASSISTANCE TO IMMEDIATELY SET UP A TOW FIRST THING IN THE MORNING ON SATURDAY. THIS IS THE FOURTH TIME THE DOOR HAS MALFUNCTIONED, THE OTHER THREE TIMES OCCURRED ON JAN .28. APRIL 23, AND APRIL 25 AND THEIR ATTEMPTS TO FIX DOOR HAS BEEN UNSUCCESSFUL BUT THIS LAST INCIDENT ADDED ON THE DOOR OPENING ON HIGHWAY WOULD LEAD TO SERIOUS BODILY INJURY HAD I NOT GRABBED ONTO THE DOOR. PLEASE CONTACT US FOR MORE DETAIL TIMELINE.