NHTSA Complaint #10992163 — 2004 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10992163
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	May 30, 2014
Date Filed	May 30, 2017
Mileage	230,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS AND LIFTGATE BECAME INOPERABLE. THE FAILURE OCCURRED RANDOMLY AND THE DOORS LOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER (TOYOTA OF COLCHESTER) WHERE IT WAS DIAGNOSED THAT THE CABLE AND DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE EXCEEDED THE MILEAGE ALLOWED TO REMEDY THE VEHICLE PER AN IN-HOUSE RECALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000.

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