NHTSA Complaint #10991818 — 2014 TOYOTA SIENNA

WHILE DRIVING IN MY 2014 TOYOTA SIENNA, DOOR SLIDE OPEN ON MY 11 YEAR OLD SON AT THE TIME . HE HAS SINCE TURNED 12. MY DAUGHTER FRANTICALLY GRABBED HER BROTHER (WHOM WAS BUCKLED) THANK GOD. UNTIL I WAS ABLE TO PULL OVER TO SAFETY. I BROKE DOWN INTO TEARS KNOWING MY HUSBAND AND I PAID $43,298.43 TO PROVIDE A SAFE" HOME AWAY FROM HOME " FOR MY FAMILY OF 6. WAS COMPLETELY UNAWARE OF AIRBAG RECALL UNTIL APRIL, HAVE ASKED TOYOTA TO DO THE RIGHT THING. SALESMAN OFFERED $20,000.00 IN EXCELLENT CONDITION BUT WITH OPEN RECALL. WAS TOLD BY SERVICE MANAGER IT WAS "ILLEGAL" FOR US TO SELL OUR CAR. HAVE TRIED NUMEROUS TIMES TO WORK OUT RESOLUTION WITH TOYOTA. OFFERED TO BUY 3 SEPARATE VEHICLES FROM THEM 1. 2017 TOYOTA SIENNA SE PREMIUM 2. 2017 TOYOTA 4RUNNER AND LASTLY 2017 TOYOTA HIGHLANDER LIMITED PREMIUM. KEEP GETTING TOSSED AROUND BY SEVERAL DIFFERENT PEOPLE. I AM CURRENTLY IN A 5 PASSENGER 4RUNNER FOR A FAMILY OF 6. I CANNOT DRIVE DUE TO NOT ENOUGH ROOM AND IT HAS BUGS IN IT. NEW CAR SALES MANAGER IS AWARE OF THAT AS OF YESTERDAY MAY 25,2017 OFFERED NO KIND OF SWAP OF VEHICLE. I HAVE BEEN ADVISED BY AUTOTRADER , CREDIT UNION, AND EVEN OTHER TOYOTA DEALERSHIPS TO HIRE A LAWYER. I DO NOT WANT TO DO THAT. I SIMPLY WANT THE RIGHT THING TO BE DONE, WHETHER THAT BE PAYOFF MY EXISTING PAYOFF OF WHAT I CONSIDER A DEATH TRAP OF DILIGENTLY TRY AND PUT FORTH BEST EFFORT TO PUT MY FAMILY INTO A SAFE TOYOTA VEHICLE, WITHOUT CHARGING US AN ARM AND A LEG.