NHTSA Complaint #11309860 — 2014 TOYOTA SIENNA

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11309860
Vehicle	2014 TOYOTA SIENNA
Component	AIR BAGS
Date of Incident	January 29, 2020
Date Filed	February 18, 2020
Mileage	21,304 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

NOTHING HAPPENED TO THE VEHICLE, BUT NORTH HOLLYWOOD TOYOTA REFUSED TO REPLACE THE AIRBAGS ( AFTER WAITING IN THEIR SERVICE DEPARTMENT FOR 5 HOURS) BECAUSE THEY SAID WE 'ALTERED' THE VEHICLE. IT IS A MOBILITY VAN PURCHASED THRU MOBILITYWORKS- WHO ADDED A RAMP FOR A WHEEL CHAIR. THE FRONT BUMPER AND DASH WERE NOT ALTERED.

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