NHTSA Complaint #10983620 — 2012 FORD EXPEDITION

MY 2012 EXPEDITION LIMITED HAS 102,000 MILES. IT HAS BEGAN TO DOWNSHIFT UNEXPECTEDLY IN THE RANGE OF 15MPH TO APPROXIMATELY 30 MPH. IT SEEMS TO DOWNSHIFT THEN GET STUCK IN A LOWER GEAR. THE TRANSMISSION SLOWS YOU DOWN UNEXPECTEDLY, AND WON'T ALLOW YOU TO INCREASE SPEED UNTIL YOU PULL OVER AND LET IT GO DOWN TO 0 MPH THEN RESUME ENTERING BACK INTO TRAFFIC. I HAVE FOUND SITES LIKE 360 LEGAL WHICH SAY FORD HAS A RECALL FOR A MODULE TO BE REPROGRAMMED, BUT FORD CUSTOMER SERVICE STATES THERE IN NO SUCH RECALL AND NO COMPLAINTS HAVE BEEN MADE REGARDING THIS DEFECT. IT'S VERY UNSAFE IN TRAFFIC WHERE YOU SLOW THEN GIVE IT GAS TO EXPECT IT TO INCREASE SPEED AND IT SUDDENLY SLOWS NO MATTER HOW FAR YOU DEPRESS THE GAS PEDAL. THE TRANSMISSION REVS UP LOUDLY AS IT YOU WERE INCREASING SPEED BUT YET YOUR SPEED CANNOT INCREASE. THIS HAS HAPPEN AFTER SLOWING FOR TRAFFIC LIGHTS AND ACCELERATING AGAIN, WHEN I PULL OUT OF MY DRIVEWAY AND ACCELERATE TO DRIVE AWAY, AND IN THE SCHOOL ZONE AT MY CHILD'S SCHOOL.