NHTSA Complaint #10982964 — 2011 FORD EXPLORER

APRIL 30, 2017, WHEN STARTING MY EXPLORER I WAS NOTIFIED BY THE ONBOARD NOTIFICATION SYSTEM THAT THE STEERING POWER ASSIST HAD FAILED. NEXT MESSAGE STATED THE ADVANCE TRACK SYSTEM HAD ALSO FAILED. SURE ENOUGH THE POWER STEERING WAS NONEXISTENT. DROVE IT HOME AND FOUND THE CARE UNDRIVEABLE FOR MOST PEOPLE DUE TO THE FORCE REQUIRED AT THE WHEEL TO NEGOTIATE A TYPICAL RIGHT OR LEFT TURN AT 20 MPH.....!!!!! THE PROBLEM WAS FIXED ACCORDING TO THE FORD HOUSE IN 2014 SO THEY ARE UNWILLING TO ASSUME ANYMORE RESPONSIBILITY FOR THE FIX. THIS IS PROBLEMATIC DUE TO THE WIDESPREAD EXPERIENCE OF FORD OWNERS ACROSS AMERICA WHO NOW FACE RIDICULOUS COSTS ALL FOR THE SAME PROBLEM THAT WILL COME AGAIN IN 3-4 YEARS ($1700+). THE REAL PROBLEM HERE IS THE SYSTEM MIGHT JUST FAIL AT JUST THE WRONG TIME AND SEND YOU AND YOUR FAMILY OVER THE SIDE OF THE MOUNTAIN ROAD OR ACROSS THE LANE INTO THAT EMBANKMENT! SUPER. TIME FOR FORD TO STEP UP!