NHTSA Complaint #10980533 — 2007 HYUNDAI SANTA FE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10980533
Vehicle	2007 HYUNDAI SANTA FE
Component	STRUCTURE:BODY
Date of Incident	December 19, 2016
Date Filed	April 25, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2007 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE DEALER SERVICED THE VEHICLE BY PROVIDING COATING ON THE FRONT AND REAR AXLES OF THE FRAME. HOWEVER, THE MAIN PORTION OF THE FRAME (FROM FRONT TO BACK) HAD EXTENSIVE RUST, CORROSION, AND HOLES. THE MECHANIC NOTIFIED THE TECHNICIANS AT THE DEALER, BUT THEY FAILED TO NOTIFY THE CONTACT AND PROVIDE FURTHER COATING TO THE FRAME. THE MANUFACTURER INDICATED THAT THE RUST AND CORROSION WERE TOO EXTENSIVE TO REPAIR THE VEHICLE. THE CONTACT WAS INFORMED THAT THEY MAY PROVIDE A BUY BACK OR A TRADE IN OPTION. THE CONTACT HAD NOT YET RECEIVED A RESPONSE FROM THE MANUFACTURER REGARDING A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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