NHTSA Complaint #11711184 — 2007 HYUNDAI SANTA FE

I am writing to formally report an incident involving the service department at Lakeland Hyundai (1500 W Memorial Blvd, Lakeland, FL 33815). My 2007 Hyundai Santa Fe was brought in on 12/31/25 for an active engine recall involving the Cylinder Head Cover Oil Leak Repair (Recall Code 976 / Campaign 24-01-026H). The vehicle was driven into the dealership in proper working condition. I was later informed that allegedly stripped bolts for the cover would require an out-of-pocket cost of $483.36, despite this being a recall repair. There was also a required Upper Timing Chain Guide repair quoted at $58.38 to complete the recall work. When I was called in on 01/12/26 to pick up the vehicle for completed work, I was charged $29.99 for a Multi-Point Inspection related to the recall, yet no documentation or billing was provided for the timing chain guide repair I was told was completed. Upon attempting to leave the lot, the check engine light was on and the vehicle immediately began shaking violently and producing a loud noise. The service representative could not identify the cause and later advised there was nothing further they could do, citing a P0300 code, and instructed me to return the loaner and retrieve my now-undrivable vehicle. My vehicle remains at Lakeland Hyundai and is undrivable due to issues that arose immediately following recall service. I respectfully request guidance and resolution regarding responsibility for the damage, loaner coverage, and loss of transportation.