NHTSA Complaint #11646887 — 2007 HYUNDAI SANTA FE

My vehicle had an oil leak from the front cylinder bank valve cover onto the alternator. the oil damaged the alternator resulting in illumination of the charging system warning lamp and disablement of the charging system. On 11/09/2021, the engine light came on and my car turned off. I had it towed to my mechanic and on 11/10/2021 he replaced the valve cover gaskets, alternator and belt. On 12/2023, I found out there was a manufacture recall related to the valve cover. I placed a claim in 12/2023. They have asked for several versions of documents and then stop communicating and eventually deny/close the account. I have filed approximately 4 claims and they stop communicating. The last claim was filed on 1/2/2025 and I have only received an email stating "Thank you for contacting Hyundai Motor America." I have tried to ask for an update and no response. I have called and it refers me to the recall portal. What do I have to do to get reimbursed for the towing and repair work I that I have paid for.