NHTSA Complaint #10978756 — 2012 HYUNDAI SONATA

I WAS NOT INVOLVED IN AN ACCIDENT, BUT THIS IS THE SECOND TIME THAT MY ENGINE HAS FAILED, THE FIRST WAS FEBRUARY 2016, THE DEALERSHIP HAD MY CAR FOR MORE THAN THREE MONTHS. NOW A PART INSIDE OF THE ENGINE THAT WAS REPLACED HAS FAILED. THE CAR IS OVER HEATING. HYUNADI WOULD NOT PAID FOR A RENTAL CAR THE DEALER GAVE ME ONE. THIRD, HYUNDAI WANTED THE DEALER TO SEND PICTURES OF THE ENGINE, THEN SEND PICTURES OF THE OIL MIXING WITH THE ANIT FREEZE LIQUID. I CALLED HYUNDAI AND SPOKE TO MR. CHRIS LOWE AT THE EASTERN REGIONAL HYUNDAI OFFICE HE ASSURE ME THAT HE WOULD CALL THE DEALERSHIP ON WEDNESDAY OF LAST WEEK HE DID NOT AND I HAD TO CALL HIM ABOUT MY CAR. HE WAS NOT HELPFUL. I OWE A GREAT DEAL ON THIS CAR AND I CAN NOT AFFORD TO PAY 800.00 A MONTH FOR A NEED CAR WHICH I DID NOT WANT. I WOULD LIKE TO HAVE A USED 2017 WITH MILEAGE UNDER 12, 000. NO ACCIDENTS. I AM VERY DISAPPOINTED IN THE RESPONSE AND POOR CUSTOMER SERVICE THAT I HAVE RECEIVED FROM HYUNDAI. THE ENGINE WAS PROVIDED BY HYUNDAI AND THEY SHOULD HELP ME WITH THE CAR OR BUY IT BACK AND SO I CAN GET INTO A DIFFERENT CAR WITHOUT THE ENGINE PROBLEMS.