NHTSA Complaint #10971428 — 2010 TOYOTA PRIUS

IN 2016 ABOUT THE 130,000+ MILE MARK ON MY VEHICLE, I STARTED COMPLAINING ABOUT MY CAR CONSUMING OIL. THE DEALER FINDLAY TOYOTA ASSURED ME THAT IT HAD TO DO WITH THE HEAT AND WAS NORMAL. I WAS LEAD TO BELIEVE THE PAPER I SIGNED AFTER THE WORK WAS COMPLETE HAS TO DO WITH THE MAINTENANCE BEING DONE, NO ONE MENTIONED IT MEANT ALL MY CONCERNS WERE ACKNOWLEDGED. THE DAYS CONTINUED AND EVEN IN DURING COLDER MONTHS OF THE YEAR OF 2016, I AGAIN NOTIFIED THE DEALERSHIP OF MY CAR EATING OIL AND IT WAS NOWHERE TO BE FOUND. AGAIN I COMPLAINED AND IT WAS NOT ANNOTATED OR WRITTEN ANYWHERE IN THEIR FILES. IT WAS NOT UNTIL 26,000 MILES PLUS MORE THAT THEY FINALLY ACKNOWLEDGED MY ISSUE AND TOOK THEIR TIME TO SEARCH FOR THE CAUSE. IN THE MONTH OF MARCH 2017, ONE INDIVIDUAL FROM TOYOTA ACTUALLY TOOK HIS TIME AND DID A FULL CHECK, INSTEAD OF THE USUAL ITS HOT HERE AND THAT EATS YOUR OIL EXCUSE, HE GIVE ME AN ANSWER WHICH LEAD TO ME HAVING CONCERNS ABOUT TOYOTA DEALERSHIPS, HE SAID THE PISTONS HAD A LEAK AND IT WAS BURNING UP MY OIL. I CALLED TOYOTA AND FOUND OUT MY CAR HAD A RECALL FOR THIS ISSUE BUT HERE IS THE CATCH, MY CAR WOULD HAVE TO BE UNDER 150,000 MILES, WHICH IT WAS UNDER WHEN I STARTED TO FIRST COMPLAIN. NOW THAT I AM OVER THAT MILEAGE AND WAS NEVER NOTIFIED, GREAT DEALERSHIPS TELL YOU WHEN YOU TAKE YOUR CAR FOR ANY MAINTENANCE ABOUT RECALLS, THEY SAY IT SUP TO ME TO FIX THIS ISSUE THEY KNEW THESE CARS HAVE. SINCE THEY NEVER WROTE DOWN ANY OF MY COMPLAINS, THERE IS NO PROOF OF ME COMPLAINING. THIS CAR BURNS OIL MOVING OR SITTING AS LONG AS THE PISTONS ARE MOVING. WHERE HAS THE HONESTY AND PROFESSIONALISM OF FINDLAY TOYOTA. WHAT IS MY NEXT STEP I ASK THE READER?