NHTSA Complaint #10969362 — 2013 CHEVROLET EQUINOX VISIBILITY/WIPER

Complaint Details

ODI Number	10969362
Vehicle	2013 CHEVROLET EQUINOX
Component	VISIBILITY/WIPER
Date of Incident	March 14, 2017
Date Filed	March 29, 2017
Mileage	71,151 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WIPERS BECAME INOPERATIVE WHILE DRIVING IN A RAIN STORM. TOOK THE VEHICLE TO PHILLIPS CHEVROLET WHO ADVISED THE PROBLEM WAS THE WIPER TRANSMISSION WHEREBY ONE OF THE ARMS BROKE OFF AND CAUSED THE ASSEMBLY TO STOP WORKING. THE CHARGE WAS $420.02 TO REPLACE THE WIPER ASSEMBLY. THE DEALER ADVISED THE MOTOR FOR THE WIPER NEEDED TO BE REPLACED WHENEVER THE TRANSMISSION GETS REPLACED. AFTERWARD, I RECEIVED NOTICE FROM A FELLOW EQUINOX OWNER WHO ADVISED THE WIPER PROBLEM IS WELL KNOWN, AND THE ISSUE IS UNDER A RECALL UNDER GENERAL MOTORS #25302. IF IT IS A RECALL, WHY THEN WAS I CHARGED $420 BY THE CHEVROLET DEALER???

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