NHTSA Complaint #10969230 — 2008 FORD ESCAPE HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10969230
Vehicle	2008 FORD ESCAPE HYBRID
Component	STEERING
Date of Incident	March 23, 2017
Date Filed	March 29, 2017
Mileage	135,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

AS I WAS DRIVING HOME FROM WORK THURSDAY 3/23/17 THE STEERING WHEEL STARTED CLICKING AND SHAKING BACK AND FORTH BY ITSELF DURING DRIVING AND AT A STOP. I INVESTIGATED RIGHT AWAY AND DISCOVERED THERE WAS A RECALL ON THE TORQUE SENSOR BUT ALL THEY DID WAS A COMPUTER UPDATE RATHER THEN REPLACE THE PART. NOW THEY WON'T HONOR THE RECALL AND THE COST IS $1700-$1900 TO FIX.

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