NHTSA Complaint #10969188 — 2014 JEEP CHEROKEE

SOMETHING STRANGE STARTED HAPPENING, IT SHIFTED TO NEUTRAL WHILE I WAS TRYING TO STOP AT A RED LIGHT, ALMOST WENT THROUGH. BRAKES LOCKED LATER HAD IT TOWED TO THE DEALER THEY KEPT A FEW DAYS, SAID NOTHING WAS WRONG. FROM DAY ONE I WAS TOLD IT WAS A 9 SPEED SHIFT THING AND I FELT EVERY SINGLE ONE. THEY TOLD ME THAT WAS NORMAL. SO ME UNABLE TO DO ANYTHING ABOUT THE SITUATION, BUT TRUST THE DEALER, KEPT DRIVING THIS CAR, THAT I FELT UNSAFE IN EVERY SECOND OF EVERY DAY. EACH DAY I PRAYED THAT IT DID NOT HAPPEN AGAIN. TILL THIS DAY, IT STILL SHIFTS FROM EACH GEAR WITH A JERK, I NOTICE THE PERSONS HEADS IN MY CAR JERK, EVERY TIME I GO FROM A STOP TO TRY TO ACCELERATE. IT HAS HAD SUCH A STRONG KICK WHEN IT SHIFTS GEARS THAT I FELT LIKE I WAS GETTING HIT IN THE REAR BY ANOTHER VEHICLE. THIS CONTINUED FOR A WHILE AND THEN THE CAR BEGAN TO START ODDLY, AND AS I SHIFTED FROM PARK TO REVERSE OR PARK TO DRIVE THE CAR LITERALLY FELT AS IF THE ENGINE, TRANSMISSION, WHAT HAVE YOU WAS GOING TO FALL OUT OF THE BOTTOM OF THE CAR. EACH TIME I SHIFTED TO PARK TO REVERSE IT WOULD JOLT. I THEN TRIED TO GO IN REVERSE AND THE CAR WAS SOUNDING AND FEELING SO SCARY THAT I HAD IT TOWED TO THE DEALER YET AGAIN. I AT THIS TIME, WAS OVER MY MILES AND DUE TO ME LEASING THE WARRANTY WAS DONE, SO THE DEALER WOULD NOT LOOK AT IT FREE, LUCKILY THERE WAS A RECALL ON SENSOR WIRE HARNESS, POWERTRAIN CONTROL MODULE AND THE TRANSMISSION CONTROL MODULE, SO THEY TOLD ME THEY WOULD FIX THE RECALL ONLY. THE RECALL WAS DONE JANUARY 17, 2017. THEY KEPT MY CAR FOR 6 DAYS. AFTER THEY FIXED THE RECALL, THE CAR WORKED BETTER, THE GEAR SHIFTS HAVE NEVER CHANGED. TODAY IS MARCH 28, 2017 AND THE CAR BEGAN ACTING THE SAME WAY PRIOR TO THE RECALLS ABOUT 2 WEEKS AGO, AGAIN I JUST PRAY THAT IT WILL JUST START. TODAY IT ALMOST DID NOT START AND THE SHIFT TO REVERSE DREADFUL.