NHTSA Complaint #10968155 — 2008 SUBARU OUTBACK

THE WIRING HARNESS PASSING FROM THE VEHICLE BODY THROUGH TO THE HATCHBACK IS CHAFFING AND HAS BROKEN WIRES. I DISCOVERED THIS WHEN MY REAR WINDSHIELD WIPER STOPPED WORKING. AFTER REPLACING THE MOTOR THE PROBLEM PERSISTED. ONLINE SEARCH PROVIDED MANY REPORTS OF THIS PHENOMENON. I CALLED SUBARU SERVICE AND THEY ARE AWARE OF THE PROBLEM AND REPORT THE FIX IS AROUND $500-600 AND ENTAILS REPLACING THE WIRING HARNESS. I WAS TOLD THAT THE WIRES GET BRITTLE WITH AGE AND IT IS A TIGHT FIT. MY ISSUE IS ON THE RUBBER BOOT ON THE PASSENGER SIDE OF THE CAR. THE VEHICLE WAS STATIONARY IN MY GARAGE AS I WAS TROUBLESHOOTING THE INOPERATIVE REAR WIPER MOTOR. 85,150 MILES ON THE CAR, NEVER BEEN IN AN ACCIDENT, AND ALWAYS PARKED IN GARAGE. I CAN UPLOAD PHOTO DOCUMENTS IF REQUESTED. AS BARE WIRES ARE PRESENT IN THIS AREA I FEEL THAT THIS IS A POTENTIAL HAZARD. REAR WIPER IS ALSO INOPERATIVE DUE TO BROKEN WIRE AND COULD RESULT IN LIMITED REAR VISIBILITY. SERVICE MANAGER WAS VERY AWARE OF THIS COMMON PROBLEM. ONLINE RESEARCH SHOWED REPORTS OF REAR BACK UP LIGHTS BECOMING INOPERATIVE AS WELL.