NHTSA Complaint #10959781 — 2008 FORD ESCAPE HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10959781
Vehicle 2008 FORD ESCAPE HYBRID
Component STEERING
Date of Incident
Date Filed
Mileage 127,798 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I HAVE A 2008 FORD ESCAPE HYBRID, ON 03.02.17 WHEN I WENT TO LEAVE FOR WORK, A WRENCH LIGHT CAME ON IN MY CAR. WHEN I DID SOME RESEARCH I FOUND A LOT OF RECALL NOTICES OF FOR THIS-PRIOR TO THIS, WHEN AT AN IDLE MY STEERING WHEEL HAD RECENTLY STARTED TO VIBRATE-THE CAR DROVE PERFECTLY FINE TO WORK. AS I LEFT FROM WORK THAT DAY, I HAD NO STEERING!! IT WAS WORSE THAN DRIVING A CAR WITH NO POWER STEERING. I WAS SCARED AND ALMOST GOT INTO AN ACCIDENT GOING HOME DUE TO THIS!! I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND IT PULLED A CODE B2278-STEERING SHAFT TORQUE SENSOR MALFUNCTION-WHICH IS EXACTLY WHAT THE RECALL FOR MY YEAR, MAKE AND MODEL WERE FOR. WELL, FORD STATES MY VIN NUMBER DOESN'T QUALIFY FOR THE RECALL!!! ARE YOU KIDDING ME?!! I WAS ALMOST IN AN ACCIDENT AND IT IS THE EXACT SAME THING THAT THE RECALL WAS FOR!!! I WANT FORD TO BE HELD RESPONSIBLE TO REIMBURSE ME FOR THIS. THEY CAN'T PICK AND CHOOSE WHICH VEHICLES QUALIFY AND DON'T WHEN IT IS THE EXACT SAME PROBLEM.

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