NHTSA Complaint #10957569 — 2010 MERCURY MARINER

A MALFUNCTION OF THE ELECTRIC POWER STEERING, I CANT STEER MY VEHICLE.IT IS DIFFICULT TO STEER AND CONTROL THE VEHICLE. I WAS DRIVING AND THE STEERING START WOBBLING AND MAKING NOISE VIBRATING AND THE STEERING GO REAL STIFF. I CALLED THE RECALL DEPARTMENT THEY TOLD ME IT WAS A RECALL ON THE TORQUE SENSOR OR PSCM JULY 2014 TO TAKE IT TO THE DEALER TO GET APPROVAL TO LET THEM KNOW , I DID THEY CHECKED IT OUT SAID IT WAS THE TORQUE SENSOR, CALLED FORD TO GET APPROVAL BECAUSE IT WAS ON THE RECALL LIST, WAS DENIED. I DON'T UNDERSTAND YOU SAID IF THIS PROBLEM SHOWS A HISTORY LOSS OF THE TORQUE SENSOR SIGNAL OR FAIL CODES RELATING TO THE PSCM WHEN I BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED FREE OF CHARGE. YOU TOLD ME THE RECALL WAS JULY 2014 AND AT THAT TIME YOU RESET THE PSCM AND CLUSTER MODULE. THAT DIDNOT FIX THE PROBLEM ONLY PUT A BANDAID ON THE REAL PROBLEM. I DID NOT OWN MY VEHICLE IN 2014. THIS IS HAPPENING AGAIN. AFTER THE FIRST RECALL. ANOTHER RECALL. WHY WONT YOU FIX IT MY ARMS SHOULDER NECK AND HEAD ARE INJURED BECAUSE YOU WILL NOT FIX WHAT IS A PART THAT CONSISTANTLY BREAK DOWN OR MALFUNCTION THAT'S HAPPENING OVER AND OVER. IT SHOULD BE SET FOR ANOTHER RECALL. THIS COULD NOT BE HAPPENING ONLY TO ME. DRIVING ON CITY STREETS IN MOTION WITH BAD STEERING ISSUES.