NHTSA Complaint #10956456 — 2016 FORD EXPLORER

2016 FORD EXPLORER PURCHASED JULY 2016. 9800 MILES. TOOK IT IN TO THE DEALER FOR AN OIL CHANGE AND TIRE ROTATION. THEY TOLD US THE TIRES WERE SHOT. HANKOOK VENTUS S1 NOBLE 2 H452 255/50R20 105H BSW. THEY ASKED US IF THE CAR HAD EVER GOTTEN STUCK OR IF WE EVER DRIVE ON GRAVEL ROADS. THE CAR HAS NEVER BEEN STUCK BUT WE DO HAVE A GRAVEL DRIVEWAY. THEY OFFERED TO SELL US A NEW SET OF TIRES AND SEND THE OLD TIRES BACK TO HANKOOK FOR ANALYSIS. CALLED FORD CORPORATE AND OPENED A CASE CAS11650061. SAME RESPONSE - BUY A NEW SET OF TIRES AND WE'LL SEND THEM BACK TO HANKOOK FOR ANALYSIS. I FINALLY REVIEWED THE SPECIFICATIONS FOR THESE TIRES: "THE HANKOOK VENTUS S1 NOBLE 2 TIRE IS AN ULTRA HIGH PERFORMANCE ALL-SEASON TIRE THAT IS DEVELOPED SPECIFICALLY FOR HIGH END SPORTS CARS AND MAXIMUM HANDLING." NOW I KNOW WHY I'VE BEEN FINDING PIECES OF RUBBER ON MY CONCRETE TURN-AROUND PAD. PARTS OF THE TREAD ARE PEELING OFF. SHAME ON ME FOR NOT DOING THE RESEARCH FIRST, AND SEEING THAT THESE TIRES ARE NOT SUITABLE FOR SERVICE ON A 4WD EXPLORER. SHAME ON FORD FOR SPECIFYING THIS TIRE FOR THIS VEHICLE. I'LL BE BUYING A NEW SET OF TIRES AT MY LOCAL TIRE SHOP. THESE TIRES WILL NOT BE HANKOOK VENTUS S1 NOBLE 2 H452 255/50R20 105H BSW TIRES. THESE TIRES WILL BE SUITABLE FOR SERVICE ON A FORD EXPLORER. I CAN'T AFFORD TO BE BUYING A NEW SET OF TIRES EVERY 10K MILES.