NHTSA Complaint #10949583 — 2015 FORD F-150

THE TRUCKS DOORS AND LOCKS OFTEN WILL FREEZE IN COLD WEATHER. THE LOCKS MIGHT NOT UNLOCK THE DOORS, SOMETIMES YOU'LL HEAR THE ACTUATOR TRYING TO UNLOCK THE DOOR, OTHER TIMES IT IS SO FROZEN YOU WON'T EVEN HEAR THE ATTEMPT. THE DOORS CAN'T BE UNLOCKED WITH THE KEY EITHER. ONCE YOU'VE HEATED THE MECHANISM ENOUGH TO ENTER THROUGH ONE OF THE DOORS (PER INTERNET POSTINGS AND SERVICE BULLETINS, THE PROBLEM IS ONLY WITH CREW CABS) THE LATCH THAT KEEPS THE DOOR CLOSED IS STILL FROZEN IN THE OPEN POSITION MEANING YOU CAN'T CLOSE AND LATCH THE DOOR. READING INTERNET POSTS ABOUT THE PROBLEM, I SEE THAT PEOPLE ARE DRIVING AROUND HOLDING THEIR DOORS CLOSED AND DOING OTHER DUMB AND UNSAFE THINGS. I TALKED TO MY DEALER IN DECEMBER AND THEN AGAIN IN LATE JANUARY. I WAS TOLD BOTH TIMES THAT THEY AREN'T GETTING THE PARTS FROM FORD UNTIL HOPEFULLY LATE MARCH 2017 TO START FIXING THE PROBLEM. I SPOKE WITH ANOTHER DEALER AND THEY ADVISED THAT THEY ARE GETTING THE PARTS VERY SLOWLY AND IF I WANT ON THEIR REPAIR LIST, I'D BE #57 FOR REPAIRS. I SPOKE WITH FORD CUSTOMER SERVICE AND WAS TOLD MY ISSUE HAD BEEN NOTED AND THAT I SHOULD CHECK WITH THE DEALER SERVICE MANAGER AT THE DEALERSHIP THAT ISN'T GETTING ANY PARTS. SOUNDS LIKE A RUNAROUND. ANYWAY, FORD HAS ISSUED TWO SERVICE BULLETINS TSB 15-0051 AND THEN 1TSB 16-0155. THEY KNOW THERE IS A PROBLEM BUT THEY DON'T SEEM TO CARE ABOUT IT. WHEN YOU LIVE IN A FREEZING CLIMATE AND YOU CAN'T OPEN OR WORSE, CLOSE YOUR DOOR, IT'S A SAFETY ISSUE.