NHTSA Complaint #10947647 — 2011 FORD EXPLORER

AT START, VEHICLE SHOWS POWER STEERING ASSIST FAILURE AND BECAUSE VEHICLE IS PARKED, ALMOST IMPOSSIBLE TO TURN STEERING WHEEL - STARTED 2 MONTHS AGO AS INTERMITTENT PROBLEM, THEN PERMANENT FAILURE NOW. ISSUE HAS NOT OCCURRED, YET, WHILE DRIVING THIS VEHICLE. VEHICLE SUBJECT TO RECALL 14V286000 - EVALUATED IN OCT 2014 WHEN NO FAULTS OR DTCS WERE SHOWING UP - DEALER SAID SOFTWARE UPDATED PER RECALL ACTIONS - DTC IS NOW U3000 WHICH IS THE REPLACE GEAR CODE. PRIOR EVALUATION WASNO REPLACEMENT NEEDED THEN BECAUSE NO FAULTS WERE SHOWING WHICH APPEARS TO BE A USELESS RECALL ACTION THAT DID NOTHING TO PREVENT SAFETY ISSUE. EVEN THOUGH THE SAFETY RECALL ITEM (DTC U3000) IS NOW OCCURRING 2 YEARS AFTER INITIAL EVALUATION, DEALER & FORD WILL DO NOTHING. WHY IS YOUR RECALL # 14V286000 SO USELESS? *TR