NHTSA Complaint #10946537 — 2011 KIA SORENTO

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10946537
Vehicle	2011 KIA SORENTO
Component	STRUCTURE:BODY:DOOR
Date of Incident	January 9, 2017
Date Filed	January 19, 2017
Mileage	47,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON 1/16/2017 I WENT TO A DR APPOINTMENT. WHEN I CAME OUT I UNLOCKED THE CAR AND THE OUTSIDE HANDLE ON THE DRIVER'S SIDE DOOR WOULDN'T WORK. THE DOOR WAS UNLOCKED BUT THE HANDLE WOULD NOT WORK. I HAD TO GO INTO THE CAR FROM THE PASSENGER SIDE AND CLIMB OVER TO OPEN THE DOOR FROM THE INSIDE. THIS WAS NOT EASY AS I AM A SHORT 67 YEAR OLD WOMAN. TOOK THE CAR INTO A MECHANIC AND HE HAD TO ORDER THE ENTIRE LATCH ASSEMBLY $243.50. I CHECKED ON THE NHTSA SITE AND THERE ARE SO MANY OTHER CARS THAT HAVE HAD THIS SAFETY ISSUE ALSO. IT LOOKS LIKE THAT THIS PROBLEM IS BECOMING A BIGGER PROBLEM AS OUR CARS AGE. HOPEFULLY MY OTHER DOORS WON'T BREAK ALSO AS WAS THE CASE FOR SEVERAL OTHER OWNERS. PLEASE LOOK INTO THIS EXTREMELY POTENTIALLY DANGEROUS ISSUE AND HAVE KIA ISSUE A RECALL. THANK YOU FOR YOUR TIME. *TR

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