NHTSA Complaint #11287972 — 2011 KIA SORENTO

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	11287972
Vehicle	2011 KIA SORENTO
Component	STRUCTURE:BODY:DOOR
Date of Incident	November 26, 2019
Date Filed	December 9, 2019
Mileage	97,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR COULD NOT BE OPENED FROM OUTSIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT THEY WERE UNABLE TO ASSIST. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 97,400.

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