NHTSA Complaint #10946221 — 2011 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10946221
Vehicle	2011 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	December 29, 2016
Date Filed	January 18, 2017
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY WIFE HAS A 2011 FORD EXPLORER. IT WAS AROUND CHRISTMAS WHEN WE NOTICED THAT GIFTS IN THE BACK STORAGE AREA WERE SOAKING WET. I REMOVED THE SPARE TIRE AND IN THE SPARE TIRE HOLDER WAS APPROXIMATELY 2 INCHES OF WATER. I SEARCHED WATER LEAKS ON THE INTERNET AND WAS OVERWHELMED HOW MANY PEOPLE HAD THE SAME TYPE OF PROBLEM WITH THERE 2011 EXPLORER. I TOOK IT TO A DEALER AND FILED A CLAIM WITH OUR INSURANCE. NEITHER WOULD COVER THE DAMAGE. THEY BOTH SAID ITS FAULTY SEAM SEALER AND WAS OUR RESPONSIBILITY. THIS IS SO RIDICULOUS. ITS A 5 YEAR OLD VEHICLE.

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