NHTSA Complaint #10944084 — 2014 FORD FUSION HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10944084
Vehicle	2014 FORD FUSION HYBRID
Component	SERVICE BRAKES
Date of Incident	December 18, 2016
Date Filed	January 10, 2017
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED AT 35 MPH, AN ABNORMAL NOISE EMITTED FROM FRONT DRIVER SIDE OF THE VEHICLE AS THE BRAKE PEDAL BECAME EXTREMELY SOFT AND WENT TO FLOORBOARD. AS A RESULT, THE BRAKES HESITATED TO RESPOND AS THE CONTACT REACHED AN INTERSECTION AND THE BRAKE WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE EVENTUALLY STOPPED AND THE INFORMATION CENTER DISPLAYED THAT THERE WAS BRAKE FAILURE MESSAGE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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