NHTSA Complaint #10940076 — 2011 CHRYSLER 200

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10940076
Vehicle	2011 CHRYSLER 200
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident	November 1, 2016
Date Filed	January 6, 2017
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I HAVE A CHRYSLER 200 2011 WITH 67,000 MILES. THIS WINTER THE PASSENGER SIDE HEAT NO LONGER WORKS AT ALL, LEAVING ME WITHOUT DEFROST AS WELL. THIS ISSUE IS THE SAME WHETHER IN IDLE OR DRIVING. I HAVE HAD THE RADIATOR FLUSHED TWICE, THE THERMOSTAT REPLACED, FILTER REPLACED, ETC. THERE IS STILL NO RESOLUTION TO THE ISSUE AND I HAVE BEEN TOLD NOW THAT THE NEXT STEP IS REPLACING THE HEATER CORE AND THE RADIATOR ITSELF. I HAVE BEEN READING THE OTHER COMPLAINTS ABOUT THE SAME ISSUE WITH CHRYSLER AND CAN'T UNDERSTAND HOW THIS IS NOT A SAFETY ISSUE AND HASN'T BEEN RECALLED YET. IS IT BECAUSE EVEN MOPAR TECHNICIANS CAN'T FIGURE OUT THE PROBLEM? MY TECHNICIAN SAYS IT SEEMS LIKE HE'S CHASING A GHOST. THIS PROBLEM NEEDS FIXED AND CHRYSLER SHOULD BE RESPONSIBLE! *TR

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