NHTSA Complaint #10930074 — 2011 HYUNDAI SONATA

ON 8/17/15, MY VEHICLE WITH 59,792 MILES, STALLED SEVERAL TIMES WHILE DRIVING ON A HIGHWAY. I WAS ABLE TO RESTART THE VEHICLE, BUT COULD NOT DRIVE ABOVE 20 MPH. THIS LASTED FOR ABOUT 15 MILES THEN MY VEHICLE DROVE NORMALLY. I TOOK MY VEHICLE TO MY LOCAL HYUNDAI DEALERSHIP AND THEY COULDN'T DETERMINE WHAT CAUSED THIS ISSUE. ON 9/28/15, MY VEHICLE WITH 60,256 MILES, STALLED AGAIN WHILE DRIVING ALMOST CAUSING AN ACCIDENT. I COULDN'T GET MY VEHICLE STARTED AGAIN AND THE ENGINE WAS SMOKING. I HAD THE CAR TOWED TO THE SAME LOCAL HYUNDAI DEALER. THE DEALER REPLACED THE ENGINE (RE MANUFACTURED ASSY-SUB R) UNDER WARRANTY AS PER NHTSA CAMPAIGN #V-568, BECAUSE IT WAS SEIZED. SEE ATTACHED INVOICE. ON 9/12/16, MY VEHICLE WITH 68,993 MILES, FAILED TO START AFTER A 10 MILE DRIVE. THE STARTER ENGAGED, BUT COULDN'T TURN THE ENGINE. AFTER SEVERAL ATTEMPTS, THE ENGINE BEGAN SMOKING AND THE STARTER WOULD NO LONGER ENGAGE THE ENGINE. MY VEHICLE WAS TOWED TO THE SAME LOCAL DEALERSHIP. I WAS INFORMED THAT THE STARTER WAS BAD AND IT NEEDED REPLACEMENT. SEE ATTACHED INVOICE. THEY ALSO PERFORMED RECALL #132, INSPECT ENGINE. MY COMPLAINTS ABOUT THE ENGINE LOCKING UP CAUSING THE STARTER TO GO BAD WERE DISMISSED BY THE DEALER. ON 10/8/16, I PERFORMED AN OIL CHANGE ON MY VEHICLE WITH 69,252 MILES. THIS IS THE SECOND OIL CHANGE SINCE THE RE MANUFACTURED ENGINE WAS INSTALLED. I HAVE ALWAYS DONE MY OWN OIL CHANGE USING MOBIL 1 OIL AND USUALLY A CLOSED TYPE DRAIN PAN. THIS TIME I USED AN OPEN STYLE DRAIN PAN. AFTER PERFORMING THE OIL CHANGE, I DRAINED THE USED OIL AND DISCOVERED NUMEROUS PIECES OF METAL IN THE BOTTOM OF THE PAN. SEE PHOTO. I TOOK THE USED OIL, DRAIN PAN, FILTER TO THE SAME LOCAL DEALER. THE SERVICE WRITER TOOK A REPORT AND CALLED ME SEVERAL DAYS LATER. SHE SAID THAT HYUNDAI WOULD NOT REPLACE MY ENGINE AT THIS TIME. RECENTLY, MY VALVES/LIFTERS HAVE STARTED TO TICK LOUDLY AT TIMES. *TR