NHTSA Complaint #10928873 — 2011 FORD FUSION HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10928873
Vehicle	2011 FORD FUSION HYBRID
Component	STRUCTURE:BODY
Date of Incident	November 27, 2016
Date Filed	November 30, 2016
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

HOOD LATCH FAILED; HOOD WOULD NOT LATCH FIRMLY IN THE CLOSED POSITION. THIS OCCURRED WHEN I OPENED THE HOOD TO FILL WINDSHIELD WASHER FLUID. HOOD WAS FULLY CLOSED. I PULLED THE HOOD RELEASE LEVER UNDER THE DASH AND THEN OPENED THE HOOD. WHEN I TRIED TO CLOSE IT, THE LATCH MECHANISM WOULD NOT ENGAGE. DEALER TELLS ME THAT THE LATCH AND CABLE NEED TO BE REPLACED - OVER $400.

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