NHTSA Complaint #11626397 — 2011 FORD FUSION HYBRID

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.