NHTSA Complaint #10576179 — 2011 FORD FUSION HYBRID

AT 38,000 MILES JUST OVER THE MANUFACTURE WARRANTY HAD EXPIRED THE DRIVER'S DOOR INSIDE HANDLE NO LONGER OPENS THE DOOR FROM THE INSIDE. THE WAY YOU MUST EXIT THE VEHICLE IS TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE WHICH IS A SAFETY ISSUE. IF THE VEHICLE WERE INVOLVED IN AN ACCIDENT NOT AN EFFICIENT OR QUICK WAY TO EXIT THE VEHICLE. THIS IS A COMMON PROBLEM AND FORD DOES NOT COVER THIS REPAIR EVEN WITH THE FORD ESP COVERAGE SO YOU MAY WANT TO CONSIDER THAT PURCHASE. SO I WILL PAY FOR THIS REPAIR ALONG WITH MANY OTHER OWNERS OF THE FORD FUSION, BUT IT IS QUITE APPARENT THAT; THIS IS AN ENGINEERING PROBLEM THEY CHOSE NOT TO ADDRESS, AND THEY DO NOT STAND BEHIND HELPING CUSTOMERS WHO HAVE THIS PROBLEM. MY OTHER VEHICLE IS A LEXUS, AND WHEN SOMETHING BREAKS SUCH AS A SEAT LATCH WHILE IN THE EXTENDED WARRANTY I PURCHASED, THEY FIX IT NO QUESTIONS ASKED, SOMETHING FOR ME TO CONSIDER THE NEXT TIME I VEHICLE SHOP. I DON'T MIND PURCHASING A NEW VEHICLE AND PAYING FOR IT FOR 5 YEARS BUT WOULD EXPECT THE MANUFACTURER TO STAND BY THEIR PRODUCT, AND TO ADDRESS SAFETY ISSUES QUICKLY. *TR