NHTSA Complaint #10928499 — 2014 FORD C-MAX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10928499
Vehicle	2014 FORD C-MAX
Component	UNKNOWN OR OTHER
Date of Incident	November 5, 2016
Date Filed	November 29, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I AM APPALLED AT HOW FORD HAS TAKEN CARE OF THE RECALL ISSUE 16S30, ACCORDING TO THE LETTER I RECEIVED THE PART FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2017 SECOND QUARTER? FIRST OF ALL THIS IS UNACCEPTABLE, CONSIDERING THIS IS NO FAULT OF MINE. WHAT REALLY UPSETS ME IS WHEN I TRIED TO OPEN THE HATCH TO LOAD MY GROCERIES, IT WOULDN'T OPEN, SO I LOADED THEM IN MY BACKSEAT. WELL WHEN I PULLED OUT, THE HATCH OPENED! WHAT CONCERNS ME IS WHAT IF THAT WOULD HAVE BEEN MY DOOR AND MY CHILD FELL OUT? I CALLED THE DEALERSHIP AS WELL AS FORD MOTOR AND NOTHING HAS BEEN RESOLVED! VERY POOR SERVICE FROM FORD

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