NHTSA Complaint #10926523 — 2011 FORD EXPLORER

WHILE DRIVING THE 2011 FORD EXPLORER THE AUTOMATIC STEERING WENT OUT MAKING IT IMPOSSIBLE TO DRIVE AND STEER. I FOUND THAT THE SAME SITUATION HAS HAPPENED ON MULTIPLE 2011 FORD EXPLORERS. IT SHOWS ON LINE THERE IS A RECALL BUT THE DEALERSHIP SAYS THERE IS NOT. WE ARE AT 152K MILES AND WE WOULD HAVE NEEDED TO BE AT 150K OR LESS FOR THE REPAIR TO BE COVERED. EVEN THOUGH ONLINE SHOWS A RECALL FOR THIS MAKE AND MODEL IM TOLD WE ARE NOT COVERED. IT HAD TO OF "HAPPENED" WHILE DRIVING AND THEN WE NOTIFY THE DEALER. WITH SOMETHING AS SERIOUS AS STEERING GEARS GOING OUT NOT BEING COVERED BY A RECALL MAKES ME SICK. IT WAS MY MINOR CHILD DRIVING WHEN THIS HAPPENED. NOW I MUST PAY 2K TO HAVE THIS REPAIR DONE WHEN IT IS SOMETHING THAT HAS MULTIPLE REPORTS OF IT HAPPENING INCLUDING AT LEAST 15 RELATED ACCIDENTS THE DEALERSHIP HAS CONFIRMED THAT MY VEHICLE FALLS UNDER THE PARAMETERS BUT BECAUSE OF 2K OVER THE MILEAGE REQUIREMENT IT IS NOT COVERED.