NHTSA Complaint #10917938 — 2010 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10917938
Vehicle	2010 FORD FLEX
Component	STEERING
Date of Incident	October 10, 2016
Date Filed	October 21, 2016
Mileage	43,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE ELECTRIC POWER STEERING ASSIST SYSTEMS INTERMITTENTLY FAILS RESULTING IN THE LOSS OF STEERING. THIS HAPPENS MOSTLY AT STARTUP AND MOST OF THE TIME REQUIRES TURNING THE ENGINE OFF AND THEN RESTARTING THE ENGINE TO GET THE ELECTRIC POWER STEERING ASSIST SYSTEMS TO FUNCTION. I HAVE HAD THE VEHICLE TO A FORD DEALER FOR THIS PROBLEM BUT THEY REFUSE TO DO ANYTHING ABOUT IT UNLESS THEY SEE IT HAPPEN, WHICH WOULD BE VERY DIFFICULT TO DO SINCE IT IS A KNOWN INTERMITTENT PROBLEM. MY UNDERSTANDING IS THAT THERE IS A RECALL FOR THIS EXACT PROBLEM FOR 2011 - 2013 FORD FLEX'S. FOR SOME REASON THE 2010 FLEX IS NOT INCLUDED IN THE RECALL. THIS HAS BEEN HAPPENING FOR ABOUT SIX WEEKS NOW BUT AGAIN THE PROBLEM IS VERY INTERMITTENT. AT THIS POINT I AM AFRAID FOR THE SAFETY OF MYSELF AND MY FAMILY.

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