NHTSA Complaint #10917628 — 2013 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BECAUSE IT DRASTICALLY REDUCED SPEED WITHOUT WARNING. THE RPMS INCREASED AT A HIGH RATE OF SPEED. THE DEALER REPLACED THE TORQUE CONVERTER ON THE FIRST VISIT. DURING THE SECOND VISIT, THE DEALER REPLACED THE BEARING ALONG WITH THE TRANSMISSION ASSEMBLY. THE CONTACT NOTICED THAT A NOISE PROGRESSED SHORTLY AFTER THE REPAIR AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER TO DETERMINE IF THEY COULD PROVIDE A REPAIR SOLUTION TO THE DEALER TO PREVENT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.