NHTSA Complaint #10916744 — 2013 FORD EDGE

WE RECENTLY HEARD THAT THE EDGE WAS BEING INVESTIGATED BECAUSE OF PROBLEMS WITH THE DOOR LATCH. WE WANT TO REPORT THAT WE HAVE HAD THAT PROBLEM. WE BOUGHT A 2013 EDGE IN DEC 2015. DURING THE FIRST WEEK WE STARTED GETTING THE WARNING MESSAGE THAT THE DRIVER'S DOOR WAS OPEN WHEN IT WAS ACTUALLY NOT. IT DID NOT HAPPEN EVERY TIME WE DROVE THE CAR, BUT WHEN IT DID HAPPEN, THE MESSAGE KEPT REPEATING & THERE WAS NO WAY TO STOP IT. ON JULY 26, 2016, WE TOOK IT TO THE DEALER & FOUND OUT THE PROBLEM WAS THE DOOR LATCH. IT COST $486.57 FOR REPLACEMENT (SEE INVOICE). WHEN I HEARD ABOUT THE INVESTIGATION, I TALKED TO THE MANAGER AT THE DEALERSHIP & HE SAID THAT IT WAS 'POSSIBLE' THAT WE WOULD BE REIMBURSED BY FORD IF A RECALL WERE ISSUED. ANOTHER FORD WORKER IN THE SERVICE DEPARTMENT SAID HE DOES NOT THINK THERE WILL BE A RECALL BECAUSE THERE HAVE NOT BEEN THAT MANY INCIDENTS. AN ONGOING INVESTIGATION INDICATES THAT THERE MUST HAVE BEEN PLENTY OF INCIDENTS. IF THIS IS A DESIGN FLAW, FORD SHOULD BE HELD RESPONSIBLE. WE ARE LIVING ON SOCIAL SECURITY AND $486.57 IS A SUBSTANTIAL PART OF OUR INCOME. WE SHOULD NOT HAVE TO PAY FOR FORD'S MISTAKE. WE URGE YOU TO ISSUE A RECALL SO THAT WE CAN ATTEMPT TO OBTAIN REIMBURSEMENT. *TR