NHTSA Complaint #10913553 — 2012 FORD EDGE

OUR 2012 FORD EDGE DASHBOARD INDICATES "DOOR AJAR" WHEN THE DOORS ARE COMPLETELY SHUT. THE PROBLEM IS WITH THE DRIVER SIDE DOOR AND WILL CAUSE BOTH THE INTERIOR LIGHTS TO REMAIN LIT AND THE FACTORY ALARM TO ACTIVATE. WE PAID THE LOCAL FORD DEALER $135.60 (9/02/15 INVOICE ATTACHED) FOR THEIR REPAIR OF THE ISSUE BUT THE ERRONEOUS "DOOR AJAR" WARNING CONTINUES TO OCCUR. NOW WE TREAT THE PROBLEM OURSELVES BY SCOURING THE DOOR LATCH WITH CONTACT CLEANER AND A TOOTHBRUSH. BUT LIKE THE DEALER FIX, THIS IS ONLY TEMPORARY. THE "SAFETY" ISSUE FOR US IS THE PROSPECT OF A DEAD BATTERY INTERRUPTING WHAT WOULD IDEALLY BE A PROMPT EXIT FROM A PARKING GARAGE, TRAIN STATION OR AIRPORT PARKING LOT, LATE AT NIGHT. FORD KNOWS ABOUT THE PROBLEM AND HAS THUS FAR DONE NOTHING TO EXTEND THEIR WARRANTY OR ISSUE A REPLACEMENT FOR THE FAULTY LATCH MECHANISM. MANY AMATEUR FIXES CAN BE FOUND ON YOUTUBE. WHY THEY HAD TO OUTFIT A LATCH WITH FICKLE ELECTRONICS WHILE DOING AWAY WITH A TRUSTY DOOR JAMB PLUNGER SWITCH IS BEYOND ME!