NHTSA Complaint #10910852 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10910852
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	September 26, 2016
Date Filed	September 30, 2016
Mileage	100,526 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

POWER STEERING FAILED REQUIRING EXTREME EFFORT TO PULL OVER OFF THE ROAD. WARNING CAME UP "SERVICE POWER STEERING". VEHICLE WAS BROUGHT TO DEALERSHIP WHERE THEY DETERMINED THE POWER STEERING RACK NEEDED TO BE REPLACED (MANY MANY REPORTS ON THIS) ON 9/26. PICKED UP VEHICLE ON 9/29 WITH A BRAND NEW POWER STEERING RACK AND DROVE IT HOME. STARTED VEHICLE ON 9/30 AND DROVE 3 MILES WHEN THE BRAND NEW POWER STEERING RACK FAILED GIVING A RED WARNING "SERVICE POWER STEERING NOW". AGAIN, NO POWER STEERING AND HAD TO MAN HANDLE THE VEHICLE TO DEALERSHIP. CONTACTED FORD ROADSIDE AND THEY WOULD NOT TOW BACK TO SAME DEALER BECAUSE THERE WAS A CLOSER DEALER BY 9 MILES. WHY ISN'T FORD BEING REQUIRED TO RECALL THESE. THIS IS A MAJOR SAFETY ISSUE

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