NHTSA Complaint #10910052 — 2016 HONDA CIVIC

PURCHASED A NEW 2016 CIVIC TOURING IN MAY 2016. WITHIN A COUPLE OF WEEKS I WAS HAVING SMALL ELECTRICAL ISSUES SUCH AS SCREENS GOING BLACK, REBOOTING, AND STEREO NOT WORKING. I WOULD GET A FAILURE WARNING ON THE DASH ONCE IN AWHILE (DIFFERENT EACH TIME). CAR FAILED TO START ON JULY 26TH 2016. ALL SCREENS WERE FLASHING ERROR MESSAGES. CAR WOULD NOT START. I CALLED THE DEALER AND HAD THE CAR TOWED. DEALER CLAIMED THEY HAVE NEVER SEEM THIS PROBLEM. THEY KEPT THE CAR FOR A COUPLE OF DAYS AND STATED THERE WAS NOTHING WRONG, AND THEY COULDN'T REPLICATE THE PROBLEM. I WOULD CONTINUE TO HAVE THE SAME SMALL PROBLEMS WITH THE CAR EVERY SO OFTEN. UNTIL, THE CAR SLAMMED ON THE BRAKES COMING TO A COMPLETE STOP BY ITSELF AND COMPUTER TOOK 100% CONTROL OF THE CAR. I COULDN'T STEER, ACCELERATE, OR CONTROL THE CAR AT ALL. I NEARLY GOT REAR ENDED IN AN INTERSECTION. THERE WAS NOT A CAR DIRECTLY IN FRONT OF ME THAT WOULD HAVE CAUSED THE COLLISION AVOIDANCE TO BRAKE IN ORDER TO AVOID AN ACCIDENT. AFTER THE CAR CAME TO A COMPLETE STOP I REGAINED CONTROL AGAIN AND THE CAR OPERATED NORMAL. SOON AFTER, WHILE ATTEMPTING TO START THE CAR I RECEIVED THE ALL THE ERROR CODES AGAIN AND IT THE CAR WOULDN'T START. I AGAIN CALLED THE DEALER AND HAD IT TOWED. DEALER CANNOT TELL ME WHY THE CAR SELF BRAKED AND CANNOT REPLICATE IT. I HAVE AN OPEN CASE# WITH HONDA OF AMERICA. I HAVE TOLD BOTH THE DEALERSHIP AND HONDA OF AMERICA THE CAR IS UNSAFE TO DRIVE. MY WIFE AND DAUGHTER ARE BOTH SCARED FOR THEIR SAFETY TO DRIVE IT. NO ONE FROM MY FAMILY INCLUDING MYSELF WILL BE DRIVING THE CAR EVER AGAIN, NOR CAN I SELL IT TO SOMEONE ELSE. THEY NEED TO PURCHASE THE CAR BACK FROM ME AND FIND OUT WHAT IS CAUSING THIS TO ENSURE NO ONE GETS SERIOUSLY INJURED FROM THIS HAPPENING AGAIN.